Our Experience At Alaska Lounge LAX

Helen and I recently upgraded from an American Express Gold card, to an American Express Platinum card. With this came a complimentary Priority Pass that provides us with access to hundreds of airport lounges around the world for free.

Which means we’re going to be doing A LOT of airport lounge reviews from different airports around the world. Airport lounges are in our opinion at least great value for money if you’re flying long haul or enjoy an alcoholic drink or two as a way to kick off your travels. Access to an airport lounge usually retails between £15 and £25 depending on the lounge you visit and different lounges offer different facilities and services.

We are actually quite disappointed with the Alaska Lounge LAX and here is why.

Where To Find The Alaska Lounge LAX

The Alaska lounge is located near gate 64 in Terminal 6. You can use this lounge if you are flying from terminal 4, 5, 6, 7 and 8 but they so say to allow 30 minutes minimum to get to your gate. Walking from security you want to look for gates 64. To access the lounge you will need to go up one floor by the elevator. If the lounge is full it will display a sign at the elevator entrance.

Lounge Comfort

Lounge Arrangement

In our opinion the lounge was quite small and cramped. Reading reviews previous to coming to the lounge it was described as cosy and like a lodge. To me though they had plenty of seating, I think many people felt it wasn’t very well laid out.

seating available in the Alaska Lounge LAX

The lounge had 3 types of seating and 2 areas to sit in. There were sofa like chairs in the centre and back of the room with small coffee tables. The second set of seating were a handful of small round dining tables with 2 metal seats to each. The final were 4-5 tall chairs arranged at the bar. With more seating arranged and a long table looking out the window.

View from The Airport Lounge

At the far end of the lounge there is a full view window that spreads from one end of the lounge to the other. The windows are full height so you can see over the concourse and other terminals. There were blinds that could be adjusted on the windows to stop any glare.

the view from the window at Alaska Lounge LAX

Catering / Bar

While we have been to lounges that have more optional paid meals, I have never been to a lounge that had quite little food. There were a few small menus displayed around the tables with breakfast options and lunch options. Unfortunately, it was at this point I feel let this lounge down.

There was a small fridge offering up cheese cubes, salad and dressing. Nearby to the left is a warm fresh soup. The catering facilities offer up pretzels, reeses pieces cookies and crackers.

Cookies and snacks selection at Alaska Lounge LAX

There was also the option for fresh fruit displayed at the side with oranges, bananas, red and green apples.

Fruit selection at the Alaska Lounge LAX

The lounge were fully prepared for drinks with a fully stocked bar. They also had a impressive Starbucks coffee machine with extra flavourings available at the side such as chocolate. It had hot water, different coffees and my favourite a hot chocolate. Along with the machine were 2 containers with freshly brewed coffee and a selection of tea bags.

selection of teas at the Alaska Lounge LAX

Along with the free food you can purchase alternative meals such as fried egg sandwich, Pesto mayo grilled chicken sandwich and pizza. There are many more options on the menu if you are interested in something more filling. There are no vegan or gluten free/Dairy options as I can see on the menu, this may be something you would need to enquire with the staff.

$8 cheese pizza at the Alaska Lounge LAX

All of the additional meals were an extra $8 per meal. This was the cheese pizza we got which was roughly 6-7 inches wide. The food was very nice and came with a napkin, extra parmesan sachet and red pepper sachet on a tray.

I believe the alcoholic drinks are limited to 3 per guest – again a restriction I’ve never found at any other airport lounge in the world. However, as we rarely drink alcohol prior to a flight it’s not something that effected us.

Facilities

Phone Room

There were 2 phone rooms available and both full so one guest was standing near the restrooms to talk and another guest was just on the phone in the lounge.

Children’s Play Room

Though quite small I think the effort was there. I did see a family using it and think it is a great option for families with small children. The room is a small room with a half glass wall just off the main lounge area.

Toilet Faciliites

Quite a nice bonus to the Alaska lounge LAX was that there were restrooms built in. They were very well kept and had everything you would need and more. There were hand towels, tissues, ear bugs and cotton buds. They also had nice had wash as well as hand cream.

Internet

While the internet speeds aren’t as good as we have experienced before, it was still good enough to browse the internet and get some work done. While I managed to get on, some sights were blocked for me. Cora had trouble connecting her phone and the site was saying it was unauthorised.

Alaska Lounge LAX speed test

Staff Service

The staff service was quite indistinctive here. When ordering the food at the bar the guy serving was a little too interested in one customer. I felt he could have been a little quicker and a little more apologetic to the other people waiting to be served.

The other staff members who were cleaning up were very polite and proactive on cleaning and replenishing food.

Conclusion

In conclusion what I believe lets the Alaska lounge LAX down is the food and space. While the lounge is meant to feel cosy I think they had unfortunately made some of the seating a little unsociable. Some of the seats were in lines and not collectively put together for couples which meant they were sat looking at someone else. If you have read or experienced Aspire lounge at Manchester you may notice that the service, setting and overall experience is quite different to the Alaska lounge LAX.

I would say that our time in the lounge was nice but I wouldn’t rush back to use it. We were mostly disappointed in the meals being an extra cost as most people go to the lounge for that benefit. However, of course, this is only my opinion. I’d love to know which of the lounges you prefer than the Alaska Lounge LAX in the comments below…

  • 35%
    Comfort - 35%
  • 42%
    Catering/ Bar - 42%
  • 55%
    Facilities - 55%
  • 36%
    Service - 36%
42%

Summary

If you are only planning on spending an hour of your time and are interested in somewhere away from the crowds this lounge ticks those boxes. Personally it wasn’t a lounge I could work well in and found uncomfortable. It was a little cramped and unorganised in the space which made you feel less relaxed.

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